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ABOUT
RHB INTERNATIONAL
Reginald H. Barnett
Principal Consultant • Speaker • Healthcare Experience Strategist
Reginald H. Barnett is a seasoned healthcare leader, consultant, and speaker with more than two decades of experience transforming organizational culture, elevating patient experience, and strengthening leadership performance across hospital systems nationwide. Known for his warm presence, strategic mindset, and people-centered leadership style, Reginald has become a trusted guide for executives, teams, and institutions seeking measurable and meaningful change.
Reginald’s career began in frontline healthcare roles, where he quickly became known for his excellence in service, communication, and mentorship. His ability to connect with people at every level of an organization opened the door to leadership roles focused on patient experience, staff development, and operational improvement. Over the years, he advanced into influential positions including Director of Patient Experience and Patient Experience Officer, where his leadership made a profound impact.
At Southern California Hospital in Culver City, Reginald successfully led initiatives that improved the hospital’s CMS Star Rating from one star to four stars, sustaining that progress for consecutive years. He designed and executed system-wide strategies, facilitated interdepartmental collaboration, and coached leaders across clinical and ancillary teams — all with the goal of improving patient outcomes and maximizing staff engagement.
At North Shore Medical Center in Miami, Reginald developed and led a full-service Patient Navigator Team and guided the facility to become #1 in its region for patient satisfaction. His work also includes training more than 800+ healthcare professionals, developing marketwide service excellence programs, and advising committees focused on quality, grievance resolution, and organizational alignment.
With a passion for empowering people, Reginald brings a rare combination of strategic insight, authentic leadership, and hands-on experience to every organization he serves. As a speaker and trainer, he is known for his dynamic yet relatable approach — inspiring teams to embrace accountability, strengthen communication, and pursue operational excellence with clarity and confidence.
Today, as Principal Consultant of RHB International LLC, Reginald partners with hospitals, healthcare systems, and corporate organizations to improve culture, enhance service delivery, and implement sustainable systems of success. His services include systems quality assessments, team strategic training, solutions and results tracking, leadership coaching, and keynote speaking for team-building and organizational development events.
Reginald holds ministerial and biblical education credentials, which complement his leadership philosophy rooted in integrity, compassion, and purpose. Whether he is consulting, teaching, or inspiring an audience, Reginald’s mission is consistent: to help organizations exceed expectations, excel in their vision, and elevate the performance of every person within their system.
Who We Serve
RHB International
We understand the unique challenges of large-scale operations — from hospital units to boardrooms — and deliver customized solutions that drive measurable impact.
Hospital Systems & Healthcare Networks
RHB International LLC partners with hospitals and healthcare networks to strengthen the core elements that influence patient outcomes, staff experience, and overall organizational performance. With deep expertise in patient experience strategy, regulatory expectations, leadership development, and operational quality, we offer a comprehensive approach that helps healthcare organizations identify performance gaps, streamline processes, and elevate service delivery across all departments.
Our consulting solutions focus on creating strong communication channels, enhancing leadership engagement, and building a culture of accountability that supports both patients and staff. By working closely with executives, department leaders, and frontline teams, we help organizations implement sustainable systems that improve HCAHPS scores, boost CMS Star Ratings, increase staff satisfaction, and create a more cohesive care environment. Ultimately, we support healthcare systems in achieving measurable, meaningful, and lasting improvement.
Corporations & Executive Teams
RHB International LLC supports corporations and executive teams in strengthening their organizational culture, refining internal systems, and developing leaders who can drive sustainable performance. Through a combination of strategic planning, leadership coaching, and interactive team-building experiences, we help organizations clarify their goals, align their departments, and foster a workplace environment where people feel empowered, valued, and equipped to excel.
Our approach emphasizes collaboration, communication, and accountability at every level. We work closely with executives and department leaders to assess organizational structures, identify areas of inefficiency, and implement systems that support consistency, productivity, and innovation. By improving team dynamics and enhancing leadership engagement, we help organizations cultivate a culture that not only performs well but also thrives—resulting in increased employee satisfaction, stronger decision-making, and long-term organizational success.